Sunset World Awards

We want you to know T.B. TRAVEL CLUB S.A. will never sell, lease or rent your Personal Information to ensure your privacy is protected.

We will always endeavor to take steps to assure that any personal information you provide to us will remain private and secure.

We encourage you to read this Privacy Notice carefully, and to regularly check this page to review any changes we might make.

“Personal Information” means information from which any individual is directly or indirectly identifiable.

“Process”, “Processing” or “Processed” means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

II. Information We May Collect

We may Process the following categories of Personal Information about you:

Personal details: your name; username or log in details; password;
Demographic information: gender; age/date of birth; nationality; salutation;
Contact details: postal address; telephone and/or mobile number; email address;
Consent records: records of any consents you may have given, together with the date and time, means of consent and any related information (e.g., the subject matter of the consent).
Purchase and payment details: records of purchases and prices; invoice records; payment records; billing address; payment method; cardholder or accountholder name; payment amount; and payment date.

We may also collect:

Information about your use of the services, such as usage data and statistical information, which may be aggregated.
Searches for and interactions with e-commerce opportunities, such as merchants and offers contained in the services.
Non-precise information about the approximate physical location (for example, at the city or postal code level) of a user’s computer or device derived from the IP address of such computer or device (“GeoIP Data”).
Device identification (“ID”), which is a distinctive number associated with a smartphone or similar handheld device but is different than a hardware serial number.
Advertising ID, which is a unique, user-resettable identification number for advertising associated with a device (e.g., iOS uses the Identifier for Advertising (or “IDFA”) and Android uses Google Advertising ID).
Internet Protocol (“IP”) address, which is a unique string of numbers automatically assigned to your device whenever you access the Internet.
Internet connection means, such as internet service provider (“ISP”), mobile operator, WiFi connection, service set identifier (“SSID”), International Mobile Subscriber Identity (“IMSI”) and International Mobile Equipment Identity (“IMEI”).
Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies, including information collected using such methods and technologies about (i) your visits to, and interaction and engagement with, the services, content and ads on third party websites, applications, platforms and other media channels (“Channels”), and (ii) your interaction with emails including the content and ads therein (collectively, “Online Data”).
Device type, settings and software used.
og files, which may include IP addresses, browser type, ISP referring/exit pages, operating system, date/time stamps and/or clickstream data, including any clicks on customized links.
Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies.
Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user’s computer to a third-party website.
Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5.
Mobile analytics to understand the functionality of our mobile applications and software on your phone.

Sensitive Personal Information

We do not collect or otherwise process Sensitive Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual preference, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive (collectively, “Sensitive Personal Information”) in the ordinary course of our business except where we are explicitly given consent to support the booking process.

Children. The services are not intended for use by children, especially those under 13. No one under the age of 13 should provide any Personal Information or use our public discussion areas, forums or chats..

How We Collect Information

We may collect Personal Information about you from the following sources

Data you provide: We may obtain your Personal Information when you provide it to us across our services (e.g., where you sign up for emails, newsletters, bulletins, webinars or white papers; register for site membership or create a profile or account on any part of the services; enter a sweepstakes, contest, competition or prize drawing; receive promotional information by SMS text message; participate in surveys; perform search queries through the services; contact us via email, telephone or by any other means; purchase a subscription, software license or product; or when you provide us with your business card, etc.).
Relationship data: We may collect or obtain your Personal Information in the ordinary course of our relationship with you (e.g., if you purchase a service from us).f
Service data: We may collect or obtain your Personal Information when you visit, download, use or register to use any part of our Service.
Content and advertising information: If you choose to interact with any third-party content or advertising services, we may receive Personal Information about you from the relevant third party.
Third party information: We may collect or obtain your Personal Information from third parties who provide it to us. This may include offline channels such as through telephone or direct mail efforts; from customers, vendors, suppliers, third parties, commercially available or publicly-available sources (e.g., data brokers, data aggregators, public databases, etc.); third party affiliate network operators; referral sources; social network sites or services (e.g., Facebook, Twitter, LinkedIn, etc.). If you use a third party connection or log-in (e.g., Facebook Connect, Twitter, or Google+) to access the services, create a membership or profile on any part of the services, access our content or forward our content to another person, platform or service, we may also receive your username or email address for those third party services or other information available about you or collected from you on those services.

Account Information & Travel Preferences

You may choose to register with us and create a personal account. If you create an account, you will allow us to tailor your search results to your own personal interests and preferences. The personal information we collect from you, if you choose to register includes: name, address, email address, preferred travel agent, password and password reminder. The travel preference information we collect from you includes: departure state, preferred airport, destination/hobby interests, duration of stay preference, price range and seasonal preference.

You must provide a password to create an account, so your account is secure. You are solely responsible for maintaining the confidentiality of your passwords, User IDs, and any other account information. Our secure server encrypts all personal information so that it cannot be read as it is transmitted over the Internet.

Email Communications

AMRESORTS may, from time to time, send you e-mail messages regarding our product specials and services, only if you have opted-in to receive such messages. Once you have opted-in to receive e-mails from us, you may choose to opt-out of e-mail communications at any time by using the ‘unsubscribe’ link at the bottom of each email. If you are a Travel Agent, you may indicate you no longer want to receive marketing emails in your AMRESORTS account profile.

Video Surveillance

We always care about your safety. When you visit our facilities you will notice that we have implemented CCTV systems in order to register the activity in public areas at resorts you may visit as memers , . These video records will not be shared outside the Resort unless there is a valid legal or government requirement to do so.

In all public areas that are being video recorded you will find a visible sign board that states you agree to be video recorded if you use our facilities.

Purposes for Which We May Process Your Information

The purposes for which we may Process Personal Information, subject to applicable law, include:

Accounts and Personalization: providing personalization for services from T.B. TRAVEL CLBU or its partners including (i) management of your account, (ii) posting of your personal reviews, testimonials or comments, (iii) offering of contests, as well as chat areas, forums and communities, and (iv) customer support and relationship management.
Offering and Improving the services: operating and managing the services for you; providing personalized content to you; communicating and interacting with you via the services; identifying issues with the services and planning improvements to or creating new services; and notifying you of changes to any of our services.
Surveys: engaging with you for the purposes of obtaining your views on our services.
Communications: communicating with you via any means (including via email, telephone, text message, social media, post or in person) regarding news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law; maintaining and updating your contact information where appropriate; and obtaining your prior, opt-in consent where required. We may provide direct marketing to you.
Advertising: providing advertising based on your interests and interactions with the services and channels, including using Personal Information to serve you advertisements on the services and Channels.
User Engagement and Purchases: tracking purchase traffic and activity across the Service and on Channels, including review of your browsing history (if available); provision of analytics and measurement of cost of traffic against money being made.
Commerce Offerings: using cookies to track your browsing history and the amount of money spent at a particular third-party merchant’s site to offer coupons and other offers that are relevant to your shopping experience; offering of coupons via SMS messages if a mobile phone number is provided.
Marketing to Customers: We may market to current and prospective customers who have indicated an interest in doing business with us, or have previously conducted business with us, in order to further generate and promote our business. Such efforts include sending marketing emails or conducting phone calls to drive the purchase of services.
IT Administration: compliance audits in relation to internal policies; identification and mitigation of fraudulent activity; and compliance with legal requirements.
Security: Cyber-security measures (including monitoring of login records and access details) to help mitigate the risk of and provide the ability to identify and rectify a security incident.
Legal Compliance: Subject to applicable law, we reserve the right to release information concerning any user of services when we have grounds to believe that the user is in violation of our Terms and Conditions or other published guidelines or has engaged in (or we have grounds to believe is engaging in) any illegal activity, and to release information in response to court and governmental orders, other requests from government entities, civil subpoenas, discovery requests and otherwise as required by law or regulatory obligations. We also may release information about users when we believe in good faith that such release is in the interest of protecting the rights, property, safety or security T.B. TRAVEL CLUB S.A. any of our users or the public, or to respond to an emergency.

Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out above.

Service Providers:
- Other companies in T.B. TRAVEL CLUB S.A. acting as processors or controllers who provide the services that make up any booking of travel services that you make with us.
- Suppliers of accommodation and travel services acting as processors or controllers who provide the services that you booked with us.
- Marketing companies to send information and offers on our behalf.
- Other companies that provide IT and System administration services.
- Professional billing and collection service providers form membership payments , collection of membership fees and lodging services.
Third Parties:
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Regulatory and governmental bodies and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
- Third parties to whom we may choose to transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
- Businesses who we have a partnership with to provide related services to our customers.

We do not allow our third parties and service providers to use your personal data for their own purposes without your consent and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers of Information

Because of the international nature of our business, we may need to transfer your Personal Information within the ALG group of companies, and to third parties, in connection with the purposes set out in this Privacy Notice. For this reason, we may transfer your Personal Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. Transfers of Personal Information almost always occur so that we may conclude a contract to provide you with services. Having a contractual relationship is a permissible reason for transferring Personal Information in all countries with privacy regulations.

We have implemented appropriate technical security measures in order to protect Personal Information during international transfers, in compliance with applicable laws.

Where you have made a reservation for accommodation or travel arrangements which are located or otherwise due to be fulfilled outside your origin country, we will have to transfer your personal data to the suppliers fulfilling or providing those travel arrangements in order to make your booking and for those suppliers to be able to provide you with the travel arrangements you have booked.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law. Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us is sent securely.

Know Your Rights

At any time, you can request us to delete your data but keep in mind that we might not be able to do so if there is a valid legal or business requirement to keep it.

Your information is required to provide you with products and services. Deletion or restriction of certain data may prevent us from providing the services you requested. You also have the right to file a complaint with the Data Protection Authorities in your location of residence.

Data Retention

We take every reasonable step to ensure that your Personal Information is only processed and stored for the minimum period necessary for business and legal requirements. We will only use your data for the reasons you provided it to us, and for legal reporting purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Cookies/Automated Collection of Information and Third-Party Policies

T.B. TRAVEL CLUB S.A. currently uses “cookies” on our site. Our cookies tag each visitor’s browser with a random, unique number. The cookie simply assigns a number and does not disclose any personal information about the person using the browser. By noting where these uniquely numbered browsers go on our site, we can study traffic patterns and site usage, and improve our site to better fit our customers’ needs.

We may connect information collected automatically with information we already have about you in order to identify you as T.B. TRAVEL CLUB guest, including from third parties or service providers (for example, Just go Now ! ) to whom you have given permission for this purpose. This allows us to provide you with a personalized experience regardless of how you interact with us online, in store, mobile, etc.

We, service providers, and third parties you have given permission to, may use cookies, web beacons and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout processes, search terms, and IP-based geographic location which helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes T.B. TRAVEL CLUB content presented on another website or mobile application. We also use Flash cookies for fraud prevention purposes.

Cookies, Tracking & Interest-Based Advertising

The ‘Help’ function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site but will not be able to make a purchase).

How to Contact Us

Questions regarding this statement should be directed TO privacy@tbtravel.club

Políticas de Privacidad

I. Responsible for the protection of your personal data.Hotelera Malecón S.A. de C.V. hereinafter Royal Sunset with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the customers, visitors and vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

The personal data and documents collected from our customers at the resort, in our Website, online services or by phone, will be used to start, management and maintenance of ours services and to send discounts, offers and promotions in terms of what is stated in this section.

a) General Data

The general data requested in our forms such as: name, gender, signature, home address, phone number, cell phone number, e-mail, date of birth, job, home city, economic dependents, country, national identity document or passport will be used for the following essential purposes:

i. Provide all our services;
ii. Include the information of our customers in our systems and databases to provide and administrate the services contracted;
iii. Carry out the check-In and Check-out;
iv. To comply with the different laws that regulate our services and activities;
v. To attend complains, doubts and provide information to our customers, related to transportation, reservations or cancellations received by our Call Center;
vi. To confirm, verify, correct and update your personal data;
vii. For the administration of the services all inclusive, European plan and day pass
viii. For the charge of our services and the collection efforts with respect to receivables that are not paid when due;
ix. In order to do the charges on-line of the services and programs paid with credit card;
x. To charge any extra charges or additional fees for extra services contracted by our customers and,
xi. For the proper identification of our guests and customers.

Additionally, this information can be used for the following non-essential purposes:

a) To send our customers offers, discounts, special fees and other benefits;
b) Spa Service
c) Babysitting service
d) To carry out wedding, banquets, and Honeymoon Service
e) Gym Service
f) Restaurant and Bar service
g) Medical attention
h) Transportation services
i) Currency exchange
j) For statistical purposes; and,
k) For promotional and marketing purposes

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to purchase our wedding services and events, to purchase our vacation packages, to make reservations, to administrate our European plan analyze the financial profile of our guests and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore, additional financial data and information related to the patrimonial assets of the clients may be required in compliance of Mexican Federal Law to prevent money laundering (Ley Federal para la Prevención e Identificación de Operaciones con Recursos de Procedencia Ilícita LFPIORPI).

According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore, in compliance with the law, we will request your express authorization in written at the moment of the data collection.

c) Sensitive Data

The sensitive data collected such as health condition (allergies, disease, asthma, injuries, any illness) in our health questionnaire, babysitting service and medical care, will be used to value your health condition in order to purchase and carry out our services such as spa services, babysitting services and medical care.

According to the LFPDPPP article 9º and the provisions contained in article 9 (2.a) of the GDPR is required to obtain express consent of guests and customers in order to use and process their sensitive data for the different purposes and uses described above. Therefore, in compliance with the laws, we will request your express authorization in written at the moment of the data collection.

III. Data transfer.

The personal data collected by Royal Sunset can be transfer to companies that help to provide some of the services requested by our customers. These data transfer is necessary to comply with the contract and therefore express consent is not necessary for these transferences.

Out of these cases and unless one of the provisions stated in article 37 of the LFPDPPP and in the provision contained in article 49 of the GDPR are met, the data provided by our guests, customers or vacation members club, will not be transferred under any circumstances to third parties.

IV. Use of images.

Events: In order to document and communicate information about the activities and events held throughout the year in the resort, as well as news Royal Sunset can use, print, reproduce and publish the images of our guests, visitors, vacation members club and customers and their friends or family that attend our activities in print or electronic media, newsletters, publications, photographic memories, in all its forms and expressions, performances, editions, phonograms, video and emissions for the purposes indicated. These images will not be commercially exploited by Royal Sunset.

Secondary Purposes

The information that we collect from our guests, vacation members club, and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and Royal Sunset. When Royal Sunset pretends to use the images for these purposes, the company will request your express authorization in written before its use.

V. Restrictions on the use or disclosure of personal data.

In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR, If our customers do not wish to receive communications or advertising by Royal Sunset at any time they can: Subscribe their data in the “do not call list” (REPEP for its acronym in Spanish), administrated by the Bureau of Consumer Protection (PROFECO). For more information visit http://rpc.profeco.gob.mx/; or, send an email to the address privacidad@royalsunset.com requesting stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation and opposition, and withdrawal of consent.

As stated in the Federal Personal Data Protection Law and in the General Data Protection Regulation, customers may request the access, rectification, cancellation, oppose to the use of their personal data provided to the responsible, or revoke their consent. Their request will be answered by our Privacy Officer, through this email address: privacidad@royalsunset.com
To exercise these rights of access, rectification, cancellation, opposition, and to revoke the consent, the following procedure must be followed:
1) Send an email to the address privacidad@royalsunset.com with your full name, your legal or commercial relationship with Royal Sunset, (for example guest or customer), and if you want to exercise your right of access, rectification, cancellation, opposition or revoke your consent.
2) Fill the application form that our Privacy Officer will send you, identifying the data on which you request the access, rectification, cancellation, opposition or the revoke of your consent, providing a copy of any of the identifications mentioned in the form in order to prove that you are the owner of the data or its legal representative.
3) After filling this form you must sent it to the e-mail address indicated in the previous paragraph, attaching all the documents that are relevant to answer your request. For “rectification” applications it will be necessary to specify the changes to be done, including the documentation that supports your request.
4) Once your request is received we will send you a notice with the file number and date of receipt. If your applicarion does not fulfill the legal requirements we will contact you within five business days of the receipt date informing you this situation. You will have ten business day to provide the information or documents required, otherwise your application will be considered as not submitted.
5) If your application was sent on a saturday, sunday or non-working day, it will be received the following working day.
6) Your request will be answered via e-mail in a period of twenty working days from the date of receipt. This period may be extended for twenty additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations.
7) If your application is accepted we will give you access, rectify or cancel you data, register your opposition to the use of your information or revoke your consent within the fifteen business days from the date on which we answer your request.
8) This period may be extended for fifteen additional days for proper reasons, this situation will be notified to you in terms of the provisions of Article 97 of the LFPDPPP Regulations.
9) When your application is accepted, in terms of Articles 32, 33, 34 and 35 of the LFPDPPP we will sent your data without any charge through your email address, in case you request or need another form of delivery you will have to pay for the cost of shipment and/or the cost of reproduction of copies or other formats.

VII. Online data management.

This section describes the use of your personal data in the following website:
– https://tbtravel.club/resorts/sunset-royal-beach-resort/

Online Privacy Policy

Our policy regarding the information related to the use of our website is described below. You should review this Privacy Policy regularly since it may change at any time at our discretion.
When you access the website of Royal Sunset, we register your Internet address (this address usually is temporary and is assigned by your Internet service provider when you log in), the type of operating system and browser you use. In addition, we can trace the pages of the site that you are visiting. The information we collect is used to improve the users experience of our website, the whole process is done without any knowledge of your name or any other information that will allow us to identify you. While visiting the website of Royal Sunset, unless you decide to identify with us, your navigation is anonymous.

Royal Sunset, does not require that you provide personal data to use our website, unless necessary. Some applications may require you to disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions or suggestions, and contact you if necessary. In these forms we will not require your name, financial, patrimonial and/or sensitive data, any disclosure of this information is your responsibility, regardless the above, if you voluntarily provide any of this information Royal Sunset assures it will be used with strict confidentiality.

Cookies: A cookie is information that an Internet portal sends to your computer, which is stored on your hard drive. The next time you visit our site, we may use the information stored in the cookie to facilitate the use of our website. A cookie does not allow us to know your personal identity unless you explicitly choose to provide it. Most cookies expire after a period of time or can be deleted by you at any time. Also you can configure your browser to notify you when you receive a cookie so you can accept or reject it.

Our website uses cookies to provide a personalized and secure experience to our users as well as to show users advertising related to their preferences. Cookies allow us to understand the behavior of our users on the site and improve it. If you decide to navigate our website, we understand that you consent to the processing of your personal data in accordance with “our online privacy policy” described in our Privacy Notice.

Social Networks

The data and information posted by the users of our social network, is published on their own account and is subjected to the terms and conditions established by the social network provider. Royal Sunset will use this information to answer the requests and questions asked by the users and to contact them in case they request so.

The contact data of the users that request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by e-mail or phone. The information provided by those users who decide to participate in our contests will be use to contact them in case they win and their image may be published.

Data Portability

In Accordance with the article 20 of the GDPR, you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data have been provided as long as the legal processing oy your data has been carried out by automated means. Royal Sunset ensures the most strict confidentiality and security to carry out the data transfer.

VIII. Complaints regarding the use of your personal data

If you believe that your rights regarding the protection of your personal data have been violated by any conduct, act or omission regarding the attention of your requests or in the use of your personal data, you can submit a complaint with the National Institute for Access to Information and Data Protection (INAI), for more information visit www.inai.org.mx

IX. More Information – Privacy Office.

If you have any questions regarding the content, interpretation or scope of this Privacy Notice, or need more information regarding the use of your personal data, please contact us through our Privacy Officer, at the following email address: privacidad@royalsunset.com donde será atendido.

X. Updates.

This Privacy Notice is effective from January 1º of 2012 and may be modified on a discretionary basis by Royal Sunset, in terms of the GDPR and LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in of our website listed in the VII section of this Privacy Note, and in the Resort Lobby.

Last Update: December 1, 2018.

I. Responsible for the protection of your personal data.

Promotora Sunset Beach Club S.A. de C.V. hereinafter referred as Promotora Sunset, with address in Boulevard Kukulcán, kilometer 10 Apple 51, Lote 13-B Zona Hotelera, Zip Code 77500, Cancún Quintana Roo México, is responsible for the collection and use of the personal data required from the vacational member club, in terms of the rules established by the Mexican Federal Law for Data Protection of Private Individuals (Ley Federal de Protección de Datos Personales en Posesión de los Particulares LFPDPPP) as well in the provisions of the articles 1º, 3º and 5º of the General Data Protection Regulation (EU) 2016/679 (GDPR).

II. Data collected and use of the information requested from our customers.

Personal data collected through physical formats in hotels, by telephone, or by electronic means (online) through our websites, will be used to begin, administer and maintain the services offered to our vacational members club.

a) General Data

Begin providing services that customers contract with the company;
To upload our vacational member club ´s information into our systems and database to provide and administer the services contracted
To create our vacational member clubs ´electronic and paper files;
Carry out the verification of your personal data collected by our Call Center;
To comply with the different laws that regulate our services and activities;
To deal with complaints and inquiries, and to provide our customers with information related to travel reservations or cancellations received by our Call Center;
To confirm, verify, correct and update the personal data;
Carry out the sign of the contract;
To administrate your personal data in the sales room and contracting Area;
To charge for our services and for the collection efforts with respect to receivables that are not paid when due;
To charge for services and programs paid electronically with a credit card;
To charge any additional expenses or fees for extra services contracted, and;
To properly identify our clients as vacational members club or guests.

Additionally, this information can be used for the following non-essential purposes:

a) To send our vacational member club offers, discounts, special fees and other benefits;
b) To improve our holiday offer by sending your information to our business partners;
c) For statistical purposes; and,
d) For promotional and marketing purposes.

b) Financial and Patrimonial Assets Data

The financial and patrimonial data collected such as credit card number, bank account, monthly income and additional incomes, will be used to analyze the financial profile of our vacational members club and customers in order to grant them access to promotions and programs based on their economic characteristics. Furthermore additional information may be required in compliance of Mexican Federal Law to prevent money laundering (Lay Federal para la Prevención e Identificación de Operacions con Recursos de Procedencia lícita LFPIORPI).

According to Mexican Privacy Law, is required to obtain express consent of guests and customers in order to use and process their financial and patrimonial assets data for the different purposes and uses described above. Therefore in compliance with the law, we will request your express authorization in written at the moment of the data collection, informing you the legal consequences of their decision to grant it or not.

III. Data transfer.

The personal data collected by “Promotora Sunset” can be transferred to companies that help provide some of the goods and services requested by our customers, which is necessary to comply with the provision of services that are contracted, and also can be transferred to companies who elaborate profiles and consumer trends for our vacational members club, therefore it will not be necessary to have the express consent of the owner of the data for this transfer in accordance to Article 37, Section VII of the LFPDPPP, as well as the provision contained in Article 49 of the GDPR.

Except for the cases indicated above, and unless one of the assumptions contained in Article 37 of the LFPDPPP and 49 of the GDPR is updated, the data provided by our visitors, partners, guests, vacational members club and referred visitors will not be transferred under any circumstances.

IV. Use of images.

Moreover, “Promotora Sunset” may use, print, reproduce and publish any captured image(s) of partners vacational members club, guests, beneficiaries and people referred in print, electronic media (blogs, private social networks such as Facebook, website) , in all its manifestations, its interpretations or executions, its editions, its phonograms or videograms, and in its broadcasts, in order to document journalistically and communicate information related to events that are celebrated, such as delivery of awards and rewards, be the images captured by “Promotora Sunset” itself or through external suppliers hired for these activities.

When any image of any guest, partners, family member, client, partner or referral is going to be used for advertising purposes, this situation will be notified to the owners, and their express consent will be required in a specific format, to indicate whether they accept the treatment of the images for these purposes.

Secondary Purposes

The information that we collect from our guests, members and customers may be used for advertising, marketing and/or market research, according to the relationship existing between them and “Promotora Sunset”. When “Promotora Sunset” pretends to use the images for these purposes, the company will request your express authorization in written before its use.

V. Restrictions on the use or disclosure of personal data.

In Accordance to the articles 16 section III of the LFPDPPP and article 18 of the GDPR, those who wish to limit the use and disclosure of their personal data, or who no longer wish to receive communications regarding the non-essential purposes detailed in this privacy notice, may at any time sign up for the “do not call list” (known by its Spanish acronym REPEP), which is administered by the Bureau of Consumer Protection (PROFECO). For more information visit http://rpc.profeco.gob.mx/; or, send an email to the address datospersonales@sunsetworld.net requesting stop being contacted for these purposes.

VI. Rights of access, rectification, cancellation and opposition, and withdrawal of consent.

As stated in the LFPDPPP as of January 6, 2012, as well as in Articles 15, 16, 17, 18 of the GDPR, the holders of personal data collected by “Promotora Sunset” may request to access, correct, cancel (should this be legally appropriate) and oppose the use of their personal data, as well as to withdraw their consent. To exercise these rights, you must follow this procedure:

1) Send an email to our Privacy Officer at datospersonales@sunsetworld.net to request the application document for the exercise of rights to access, correct, cancel and oppose, which must be filled out with your full name, your legal or commercial relationship with “Promotora Sunset” the type of right you wish to exercise, accurately identifying the data for which you request to access, correct, cancel or oppose, or those for which you decide to withdraw your consent, attaching any of the official identification documents (valid passport or current immigration document), in order to prove the identity with which the request is made.

2) In the case of personal data whose holders are minors or incapable persons, this request must be made by the person who legally represents the rights of the minor or incapable person, either through the accreditation of parental rights; or through his/her legally appointed guardian or tutor.

3) Holders must complete the application for the exercise of the aforementioned rights and may attach all the documents that are relevant to their request. For correction applications, it will be necessary to precisely specify the changes to be created, including the documentation that supports the origin of the request.

4) Applications for the exercise of these rights must be submitted during working hours and on business days in accordance with the Federal Law of Administrative Procedure.

5) The request must be sent to the email address mentioned in numeral 1) and an acknowledgment of receipt will be sent with the corresponding date of receipt. Should the application not fulfill the legal requirements, we will contact the holder within five (5) business days to ask to amend the application for up to ten (10) business days. Otherwise, the application will be considered as not submitted.

6) In the event that the request has been sent on Friday or on a non-business day, it may be received on the following business day after it was sent.

7) The request will be answered via email within a period of twenty (20) business days from the date of receipt. This period may be extended for twenty (20) additional business days when there are adequate reasons, and this situation will be notified to the holder under the terms of the provisions of Article 97 of the LFPDPPP Regulations.

8) In the event that the request is made in accordance with the LFPDPPP and other current regulations, access will be granted, the data will be corrected or canceled, the right of opposition will be effective or the consent will be revoked, within fifteen (15) business days following the date on which the request was answered. This period may be extended for fifteen (15) additional days for adequate reasons, and this situation will be notified to the holder under the terms of the provisions of Article 97 of the LFPDPPP Regulations.

9) In all cases where the request is appropriate, in accordance with the terms of Articles 32, 33, 34 and 35 of the LFPDPPP, the data will be sent free of charge through the holder’s email address for said purpose. In case the information should be required to be sent through another form of delivery, payment must be made for the cost of shipping and/or the cost of reproduction of copies or other formats that may be incurred.

VII. Online data management.

This section describes the use of your personal data in the following websites:
– tbtravel.club

Online Privacy Policy

Our policy regarding the information related to the use of our websites is described below. You should review this Privacy Policy regularly because it may change at any time at our discretion.

When you access “Promotora Sunset” website, we register your IP address (which is usually temporary and is assigned by your internet service provider when you log in), as well as the type of operating system and browser you use. In addition, we can trace the pages of the site you are visiting. The information we collect is used to improve our website’s user experience, and the whole process takes place without any knowledge of your name or any other information that will allow us to identify you. While visiting any “Yucatán Holidays” website, your navigation is anonymous unless you decide to identify yourself to us.

“Promotora Sunset” does not require that you provide personal data to use any of our websites, unless it is necessary. Some applications may require you to disclose any personal information, our contact forms may require your email address to register and answer your comments, requests, questions or suggestions, and contact you if necessary. On these forms, we will not require your name, financial or property data, and/or sensitive data. Any disclosure of this information is your responsibility. Regardless of the above, if you voluntarily provide any of this information, “Promotora Sunset” assures it will be used with strict confidentiality.

Social Networks

The data and information posted by the users of our social media is published on their own account and is subject to the terms and conditions established by the social media provider. “Promotora Sunset” will use this information to answer the requests and questions asked by the users and to contact them in case they request it.

The contact data of the users who request information about travel packages, tours and other services will be shared with our Customer Service Center to give them a personalized attention by email or phone. The information provided by those users who decide to participate in our contests will be used to contact them in case they win, and their image may be published.

Data Portability

In Accordance with the article 20 of the GDPR, you have the right to transfer your personal data to another supplier or controller without hindrance from the controller to which the personal data have been provided as long as the legal processing oy your data has been carried out by automated means. Promotora Sunset, ensures the most strict confidentiality and security to carry out the data transfer.

VIII. Complaints regarding the use of your personal data.

IX. More Information – Privacy Office.

X. Updates

This Privacy Notice is effective from January 1st of 2012 and may be modified on a discretionary basis by “Promotora Sunset”, under the terms of the LFPDPPP and its regulations, any amendment will be communicated by posting the new Privacy Notice in any of our website listed in the VII section of this Privacy Note.

Last Updated: June 1st 2020

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Privacy Policy