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SUNSET ROYAL

Our stay at the Sunset Royal Resort in Cancun was wonderful! We stayed the first week in September, 2019. We booked a two-bedroom unit as RCI members and invited two friends. We also booked NON-all inclusive, as we had visited Cancun before in an all-inclusive, and this time wanted to experience the City, Isla Mujeras, and other local attractions. Contrary to some reviews, we experienced no discrimination, discomfort, or inconvenience of any kind for our RCI status nor for our non-AI status—indeed we were treated as well as any guests. In large part, this was due to the superb ministrations of Alberto, “our” RCI concierge, who helped us with everything! Javier, and the other lovely gentlemen at the door also made our stay feel warmly welcoming. The resort itself was great. Our suite of rooms, #608-1 and 608-2, was two large separate corner rooms connected thru a private anteroom. The larger room had a kitchen/dining area, separated from the ocean-side balcony by a sunken living area (down 4 steps). There was a separate bedroom with king-size bed, with a large jacuzzi in the room. Altogether a very luxe suite with great views in all directions, and very responsive service. The pool and beach area were great. A large pool with large, very nice deck areas and a poolside bar. The service was good both there and on the beach. The Royal Sunset was the best for a beach lover’s vacation. We very much liked this place, as did our two friends, and would definitely go there again!

Nov 6, 2019 – Paula R – Member

SUNSET ROYAL

I love this place and have been coming for several years now Paulina, our concierge was fantastic! She went above and beyond in all that she did! Sweet person! Nickanor went out of his way to help us in many things and always with a smile! Javier greeted us warmly and was willing to help in any way, as always! Angel gave a great and delicious cooking lesson! Everyone was so friendly and helpful I wish I knew all their names. Not the fanciest place in the hotel zone but in my eyes the best! See you next year!

Oct 1, 2019 – conniebaker2019 – Member

HACIENDA TRES RÍOS

We came during the slow time, the week that ended September and began October. Because we love to come when it is slooooow and there are less people, we are rewarded by no waiting at any restaurant, never needing to reserve a chaise by the pool or never having a problem securing a beach bed. We could see that things were looking really good at Tres Rios! Maybe because of the slow time, there was maintenance happening all over the resort, including painting of walls, cleaning up the flora, etc. We were happy to see this because in the past it appeared that the upkeep was not happening. The entire resort looked FABULOUS!! The only thing that was tough was that we happened to come during the week where the mosquitos were relentless! We brought repellant, had also purchased eco friendly repellent made by Tres Rio, but they still bit us until we had a tip at the Hacienda Grill restaurant one night to rub tequila all over our skin and they will not bite! (It actually really DID work, even though it sounds crazy!). So if you come this time of the year be prepared for extreme heat, high humidity and biting mosquitos! As always, the best thing about this beautiful resort is the amazing service with a smile that is prevalent with all the employees. Although they ALL are welcoming and working hard, there were some special people that we encountered that we feel we must mention here, in order for them to get the kudos they so rightfully deserved!! Beginning with the Concierge Keren who recommended activities including a wonderful trip on a Catamaran trip to Isle Mujeres. She always had a smile on her face and great suggestions for fun things going on at the resort to keep us entertained. The entertainment activities employees including Herencio at the pool, Diego, Pablo and Josa on the snorkel tours, and Jonathan with the Segway tours helped us have fun while also making sure we were always safe! Pablo at the bar had the most incredible Cosmos I have ever had, made for me every night at cocktail time at the sports bar. Both Jorge and Victor did a great job as our pool waiters. As soon as he started each morning at 11 AM, Jorge brought our favorite drinks without our asking and kept them coming all day! All the waiters, hostesses and the ladies who made our specialty omelettes, homemade tortillas & pancakes in AM at the Mexican restaurant were AMAZING. I lost the card with all their names, but they should all be recognized because every single day each of them gave us a big smile and made us feel so welcome! Exceptional waiters include Angel at the Italian restaurant and Miguel at the Hacienda Grill. I am sure we are missing others, but these mentioned employees stand out as people we felt really connected with and enjoyed seeing every day while we were at this amazing resort. Adios Tres Rios! We are now back home relaxed and restored with fond memories, and unfortunately a lot of itchy mosquito bites!

Oct 6, 2019 – Julie S – Member

SUNSET FISHERMEN

Fisherman’s Village is our home in Playacar. The staff is exceptional, attentive and genuinely help you enjoy the day, Otto, Berenice, Allan, Bruno and Freddy with others always made our stays great. Chef Miguel’s demos and food were always well received. And, though we didn’t get her name, the lady staffing the toallas always had a big smile. We have a lot of options of places and we always come back to Fisherman’s. It’s a beautiful, well maintained resort staffed by great people. It’s not fancy it’s simply special.

Sep 30, 2019 – DexterH101 – Member

SUNSET MARINA

Me and my Boyfriend stayed for one week in Sunset Marina Resort and Yacht Club. By far one of the best hotel resorts we’ve stayed so far. Sir Gonzalo of La Pergola was very pleasant, warm and assertive. His positivity radiates althroughout and he always makes sure that we got everything we need. The hotel was very clean, cozy and accessible to everything. You’ll never have a hard time Exploring around the area as their staff were very accommodating as well. Unli Cocktail Drinks, all you can eat, awesome poolside activities… name it. They have it 🙂 Definitely coming back!

Oct 4, 2019 – cheekybaby0905 – Member

SUNSET FISHERMEN

Excellent ,the staff are 10+ the most beautiful people i meet , I feel like home , i been traveler for the las 7 years sometime 7 country in one year , i find nice and beautiful people around the world , but the staff in fisherman hotel are the best every single one are the best.

Aug 6, 2019 – Ambassador664169 – Member

SUNSET ROYAL

My husband and I have been enjoying ourselves so much here in Cancun on our 13th anniversary <3 Do yourselves a favor and spend a few wonderful days here. Make sure to spend some time on the beach where Rapheal will take excellent care of your every need. We enjoyed excellent service from Emmanuel as well, who never let us be without an excellent drink or delicious food! We love it here at Sunset Royal!

Aug 26, 2019 – Alicia A – Member

SUNSET MARINA

Service was top notch on every level. Omar greeted us at check in and was great at giving us the lay of the land, even set up a nice birthday surprise without it being requested. Room was spotless and well appointed. Houskeeping never missed a beat and extras requested were handled immediately and efficiently. Grounds were beautiful and immaculate. Buffet and Restaurants never dropped the ball. Variety to suit everyone. The pool is fabulous, and for all ages, kids can hit the slide and the adults the swim up bar to relax while keeping them in sight. Raul will take great care of you. Activities and shows for everyone of all ages. Israel is the best and the definite go to man for everything fun! He and his partner Nori really make everything fun, even when you don’t think it will, let them talk you in to joining in, you won’t regret it. His trivia questions are top notch! I highly recommend Sunset Marina and plan on returning at the 1st opportunity and staying longer.

Aug 14, 2019 – bellstarbc – Member

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