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SUNSET ROYAL

Club Sunset is our new home away from home. Rosa Mariofrosco, who prepares breakfast, is the best way to start your day. Her smile lightens our hearts, and her cooking fills our bellies. David and Herni made our suzhun dinner at the Marina a fun and tasty time. Ivan at the Marina showed us a great time on the Hobby Cat, it was good to see him again. Philippa played his sax beautifully at many of our dinners. Jose who led our excursion out on the boats to ride and scuba dive was a pleasure to see again. Hector our driver from the airport was one of the best we have ever had. Having Ralphie on the beach is a nice touch. He was a pleasure to chat with, made reservations for the Spa and excursions easier, and kept our glasses nice and clean. Ricardo and Roberto and Guadalupe in the restaurants were a pleasure as usual. Our massages with Maria, Samuel, Alejandro Griselda were wonderful. Not sure why they have such a turnover at the SPA, it would be nice to see the same faces there as well. Andreas and Isiasi at the beach kept us hydrated, comfortable and fed. Carlos the beach setup worker deserves a medal for smiling throughout his long and difficult day. Mario at Capriccio was wonderful also. Though I don’t know why the Maître De disappeared for 20 min, while I waited to see how long it would take them to bus the empty table in the restaurant. They changed the menu, but it’s still the most popular, so good luck eating there. Giovani the pool bartender kept us all VERY VERY HAPPY. Jesus the bell hop was also as helpful and simile as always upon are arrival. The best part of coming home is seeing the same staff. The room we had 918 A*B is wonderful. The carmista’s keep it sand free and clean, and the snack staff keep the frig and snacks stocked with what you want. Dinners could be better, but Breakfast and Lunch are wonderful at the beach, pool or restaurants. The shows are fun, they don’t need to change Michael Jackson, but they could do with revamping some of the others. They also have one of the best beach areas. All in All, you will have a lovely time.

Feb 27, 2020 – Marcorlando – Member

HACIENDA TRES RIOS

Just returned from a week at this hotel and it was everything we wanted and more! As soon as we got to the hotel we were blown away by the place and had the warmest welcome!The hotel lobby is spectacular, we got a welcome cocktail as we were checking in and our bags were completely taken care of. I wish we had this kind of service in the UK. Our junior suite was stunning, really large and spacious, and absolutely spotless. The food at all the restaurants was delicious. The daily buffet had a huge range of choice and was delicious. I loved the freshly made to order omelettes in the morning! The food at the Hacienda Grill by the pool was delicious, as well as the Asian Fusion restaurant, but our highlight was the Mexican restaurant Alebrije. The round the pool service was amazing and our glasses were rarely empty I highly recommend the Margeritas! The beach itself was beautiful with a white sand beach. There was a weird black seaweed in the sea on the hotels main beach but this wasnt an issue on the members beach. The water was crystal clear and warm! We aren’t members but nobody seemed to mind us using it..the Lagoon next to the hotel was beautiful and we enjoyed kayaking amongst the fish up to the cenote ( take mosquito repellent though!). We also loved a trip out on the catamaran. The gym is also good and we made use of it during our stay.The hotel was really well maintained and the service was second to none. We also saw lots of wildlife such as Racoons, Coatis and Iguanas! The evenings had entertainment but this finished quite early which meant we were well rested. The only small criticism I have is I would have liked a guest directory in our room. I think there was one on the TV but we couldn’t find it! Overall a really special week at a really special place. I would highly recommend.

Mar 5, 2020 – Esther J – Member

HACIENDA TRES RÍOS

Service, choises, restaurants, comfort, beds. I love this place. The adventure starts as soon you get out from the Hotel. The naturepark is full of friendly animals beatiful plants and clean water. A lot of possibilitys is included, for exempel kajaks, so you can explore the surroundings. Roomservice 24 hours is just one of the things I love.

Feb 2, 2020 – Bo A – Member

SUNSET MARINA

The first step in any vacation is research. Our vacation was beyond belief and it starts with staff personnel. When we first arrived we were greeted by a great bell boy staff and on our departure they were even better (thank you Jose Luis). RCI set up an unbelievable welcome for us (drinks, food and great staff – Thank you Martin). Everyone we came in contact with us treated us like Kings and Queens (thank you Omar C – Mr. VIP). . The transportation between resorts was a bonus too. Can’t wait to visit again!

Feb 2, 2020 – Journey48572 – Member

SUNSET ROYAL

I spent a very nice week at this property. Excellent location, great beach and wonderful people. Lots of things to do and places to go. My room was on the 9th floor overlooking the sea, spacious and clean. The food was OK, but the service was great. There are plenty of activities to enjoy, and the concierge can arrange excursions for you. Front desk and bell-staff always at the ready to solve any problem, no matter how odd… The spa was nice too. There are vegetarian food options but they lack imagination – no legumes (lentils, beans, chickpeas except in soup). No laundry facilities either, or a place to hang wet bathing suits to dry, at least in my room. Nightly shows as well; I especially liked the Maya show on Wednesday. Beautiful flower arrangements throughout. These employees deserve special mention: Fernando Canche (Acuario), Margarita (room service), Octavio (Front desk), Antonio? (Bell Staff), Patricia (Acuario, makes the best ceviche ever!) and many others whose names I don’t remember, sorry…Thank you all for making my stay very enjoyable!

Jan 25, 2020 – mamafox2015 – Member

SUNSET ROYAL

Our beach waiters Raul, Wifredo, Cesar, Isaias, were great all week. Primarily, Raul, we have known Raul for over three years. Always great to see Raul and he remembers us, he is a leader of impeccable service. We hope he is still there when we return.

Dec 26, 2019 – Dreamer258724 – Member

HACIENDA TRES RIOS

We and two other couples spent October 26-November 2 at Hacienda Tres Rios Resort and Nature Park in Rivieria Maya, Mexico. We had beautiful accomodations, excellent food and drink, and outstanding service from the staff. Jorge and Elizabeth, pool attendants,, catered to every need, often taking care of us, with surprises and help, before we even asked. They were professional, personable, and made our vacation totally memorable. This resort has it all–ocean, two pools, outstanding nightly shows–the choreography was first class, great food and drink, luxury accomodations, and first class staff. We will return as we feel like a part of an extended Sunset Family.

Dec 19, 2019 – alanbF3018PK – Member

SUNSET FISHERMEN

Sunset Fisherman is our favourite place in the world to travel to. After 18 years of coming here we have gotten to know the staff quite well and who take wonderful care of us, instantly fulfilling our every wish. The resort is small with 60 units and you cannot get any closer to the beach than here. It is incredibly beautiful this year with absolutely no seaweed. I could go on an on but obviously after coming here so many times, WE LOVE SUNSET FISHERMAN AND ALL THE INCREDIBLE STAFF. HAPPY NEW YEAR TO OUR SUNSET FISHERMAN FAMILY. Thank you for taking care of us all these years and we hope to return for many more. Please remember to tip the staff as they work hard to fulfill your vacation dreams with a smile to greet your every wish.

Jan 1, 2019 – DGN7090 – Member

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